Here are answers to some of the questions we hear most often. If your question is not covered below, please reach out to us on WhatsApp or via email and we will respond as quickly as we can.
Ordering
How do I place an order?
You can place an order directly through our website by adding items to your cart and checking out. You can also order via WhatsApp if you prefer to speak to someone, or if you would like a fully custom gift box built for you.
Can I customize a gift box?
Yes. We love putting together fully personalized gift boxes. Send us a WhatsApp message with details about the recipient, your budget, and what you would like to include, and we will design something special.
Do you offer corporate and bulk orders?
Yes. We work with companies and organizations on branded gifts, end-of-year hampers, employee appreciation gifts, and client gifting. Please contact us for a custom quote.
Delivery
Do you deliver outside Abuja?
Yes. We deliver nationwide across all 36 states in Nigeria. Nationwide delivery typically takes 2 to 5 working days.
How fast can you deliver in Abuja?
We offer same day delivery within Abuja for orders placed before 4pm. For full details, please read our Delivery Policy.
Can I send a surprise gift?
Absolutely. Just let us know when you order that it is a surprise and we will coordinate timing with you discreetly so the recipient is not tipped off.
Payments & Refunds
What payment methods do you accept?
We accept all major debit and credit cards, bank transfers, and Apple Pay through our secure checkout.
Can I cancel or change my order?
Yes, provided we have not yet prepared or dispatched your order. For full details on cancellations and refunds, please read our Returns & Refunds Policy.
Still have a question?
We are always happy to help. Reach us on WhatsApp or via our contact page and we will respond promptly during business hours.