At Giftsnboxes Nigeria, your satisfaction is very important to us. We put genuine care and attention into every order we prepare. If something is not right with your order, we want to hear about it and we will do everything we reasonably can to make it right.
Please read this policy carefully before placing your order so you understand your rights and our process.
1. Our Quality Commitment
Every order is prepared with care and inspected before it leaves our store. We use quality products and premium packaging to ensure your gift makes the right impression. If we ever fall short of that standard, we take full responsibility.
2. Non-Returnable Items
Due to the perishable and personalized nature of many of our products, the following items cannot be returned or refunded unless they arrive damaged or incorrect:
- Fresh flowers and floral arrangements
- Cakes and baked goods
- Food and edible items
- Personalized or custom made gifts with names, dates, photos, or other customizations
- Items that have been opened, used, or tampered with after delivery
We encourage you to review your order details carefully before completing your purchase, particularly for personalized items where errors in the information you provide cannot be corrected after production has begun.
3. Eligible Returns
You may be eligible for a return, exchange, or refund in the following circumstances:
- You received the wrong item or the wrong order entirely
- An item in your order was missing
- An item arrived visibly damaged or defective
- Your order did not match the description on our website at the time of purchase
To be eligible, you must contact us within 24 hours of receiving your order and provide your order number along with clear photographic evidence of the issue.
4. How to Request a Return or Refund
If you believe you are eligible for a return or refund, please follow these steps:
- Contact us via WhatsApp or email within 24 hours of delivery
- Include your order number and a brief description of the issue
- Attach clear photographs showing the problem
Once we receive your request, we will review it within one to two business days and respond with our decision. We may request additional information or photographs if needed.
5. Refund Options
Where a return or refund is approved, we will offer one of the following resolutions depending on the nature of the issue:
- Replacement: we will resend the correct or undamaged item at no additional cost to you
- Store credit: we will issue a credit note redeemable against a future order at Giftsnboxes Nigeria
- Partial refund: where only part of an order was affected, a partial refund reflecting the value of the affected item may be issued
- Full refund: in cases where we are unable to fulfill your order or where the entire order was significantly incorrect or damaged, a full refund will be processed
Refunds are processed to the original payment method used at checkout. Please allow three to seven business days for the refund to reflect in your account, depending on your bank or payment provider.
6. Order Cancellations
You may cancel your order and receive a full refund if you contact us before your order has been prepared or dispatched.
- For same day Abuja orders, cancellations must be made before 2pm or within one hour of placing the order, whichever comes first
- For nationwide orders, cancellations must be made before the order is dispatched from our store
- For personalized or custom orders, cancellations must be made before production has begun. Once personalization has started, we are unable to cancel or refund the order
To cancel an order, please contact us immediately via WhatsApp or email with your order number.
7. Incorrect Information Provided by the Customer
Giftsnboxes Nigeria cannot be held responsible for delivery failures or order issues that arise from incorrect information provided by the customer at the time of ordering. This includes but is not limited to:
- Wrong delivery address
- Incorrect recipient phone number
- Spelling errors in personalization details such as names, dates, or messages
We always encourage customers to review their order details carefully before confirming a purchase. If you spot an error after placing your order, please contact us immediately and we will do our best to correct it before production or dispatch.
8. Corporate and Bulk Orders
For corporate and bulk orders, returns and refunds are handled on a case by case basis. If you have a concern about a corporate order, please contact your account manager or reach out to us directly and we will work to find the best resolution.
9. Contact Us
If you have any questions about this policy or need to raise a concern about an order, please do not hesitate to get in touch. We are here to help.
- WhatsApp: available on our website
- Email: available on our website
- Store: Maitama, Abuja, FCT, Nigeria
We value every customer and every order. If something goes wrong, we would much rather know about it and fix it than have you walk away disappointed. Your trust in Giftsnboxes Nigeria matters to us deeply, and we are committed to earning it with every order.